FAQ

HYVLE website → [My Page] → [Order Inquiry] → [Order Cancellation] → Reception Completed


※ If the ordered item is in the process of being prepared for shipment or has already been shipped, cancellation of the order is not possible.

※ If you wish to cancel an order for an item that has already been shipped, you must request a return, and separate shipping fees will be incurred.

When cancellation is approved, the processing time may vary depending on the credit card company, but generally takes approximately 3 to 4 business days, up to 14 days. There may be delays in refund processing due to internal computer systems, and if this persists for an extended period, please contact us through Contact Us, and we will promptly assist you after verification.

After the order is completed, it is not possible to change the payment method. Please place a new order after canceling or returning the existing one.

Coupon/discount code/point usage is available during the [Payment] step, and benefits cannot be applied to event and special offer products.

(However, exceptions may apply for overlapping benefits).

"Coupons and points will be automatically restored after cancellation/refund processing, but expired coupons will not be restored.

(If restoration is not successful, please contact us through Contact Us to convey details regarding your situation, and we will promptly assist you after verification).

The refund will be processed via the original payment method, and refunds in store credit (points) are not available.

High-tech Sportswear Brand

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